Shipping Policy

At Tressona we understand that you want to receive your hair care products as quickly as possible. That's why we aim to provide a fast and efficient shipping service, with delivery within 48 hours of placing your order.

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Dispatch:

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• All orders are processed and shipped within 24 hours of receipt of payment, excluding weekends and holidays.

• Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can track your package during the delivery process.

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Delivery:

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• We aim to deliver your order to the address you provided within 48 hours of dispatch.

• Deliveries take place from Monday to Friday, excluding public holidays.

• If you are not home at the time of delivery, the courier will leave a message with information on how to collect your package or reschedule for delivery.

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Postage costs:

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• Shipping costs are automatically calculated based on your location and the shipping method selected during checkout.

• Free shipping is offered for orders over a certain amount, as stated on our website.

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Returns:

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• If you are not satisfied with your purchase, we offer a returns policy where you can return your products for a full refund or exchange within 14 days of receiving your order.

• For instructions on returning products, please contact our customer service team.

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At Tressona we stand behind the quality of our products and strive for smooth and problem-free delivery. If you have any questions about our shipping policies or need assistance with your order, please feel free to contact our customer service team. We are here to help you!