Terms and Conditions

Welcome to Tressona. By using our website and placing an order, you agree to be bound by the following terms and conditions. Please read these terms and conditions carefully before placing an order.

 

1. Orders:

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• By placing an order with Tressona, you declare that you are 18 years or older or that you have permission from a parent or guardian.

• All orders are subject to availability. In the event of unavailability of a product, we will notify you and, if possible, offer alternatives or refund the amount of the unavailable product.

• We reserve the right to refuse or cancel orders for any reason including but not limited to suspected fraud or unauthorized transactions.

 

2. Prices and Payment:

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• All prices are stated in Euro (€) and include VAT.

• Payment can be made via the payment methods offered on our website.

• We reserve the right to change prices at any time without notice. However, price changes do not affect orders already placed.

 

3. Shipping and Delivery:

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• We aim to dispatch orders within the stated delivery time. However, please note that shipping may be delayed due to circumstances beyond our control.

• Shipping costs will be added to your order and depend on the shipping method chosen and your location.

• The risk of loss and damage to products passes to you at the time of delivery.

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4. Returns Policy:

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• We accept returns within 14 days of receiving your order, provided the products are in unopened and undamaged condition.

• For returns, please contact our customer service team for instructions and to obtain a return authorization number.

• The costs for return shipment are at your expense, unless otherwise agreed.

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5. Privacy Policy:

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• We respect your privacy and will only use your personal information as described in our privacy policy.

By placing an order with Tressona you agree to these general terms and conditions. We reserve the right to change these terms at any time without notice. It is your responsibility to regularly check our terms and conditions for any changes.